Accounts, connections & billing

No email address is required to create an account; just use a username and password. After signing in to the user panel, make sure your username is correct before viewing plans or downloading a client. We recommend storing your credentials in a password manager. Don’t keep your account password or subscription link in public notes, group chats, or shared documents. VPNWV’s anonymous, no-logs policy is a service privacy policy—it doesn’t mean your account credentials are safe to share. If you forget your password, first check your saved login details. If you still can’t access the panel, use the recovery option actually shown on the login page; don’t assume email recovery is available. If you can sign in, contact support through a panel ticket about account issues.

VPNWV supports simultaneous connections on unlimited devices, so switching devices alone doesn’t mean you need a new plan. Supported platforms include Windows / macOS / iOS / Android / Linux. Sign in to the same account on your new device, download the appropriate client from the panel, and import your subscription using the instructions provided there. Device limits and data allowances are separate: unlimited devices doesn’t mean unlimited data. Your available data depends on your plan and what the panel shows. If you’re handing off an old device, remove your account and subscription details from it. Once connected on the new device, test access in the app you want to use, then adjust your routing rules. Installing the client doesn’t confirm that the connection is working.

In your client, open the subscription or configuration manager, select your current VPNWV profile, and choose the subscription update option. Check that the update completed successfully. Updating generally reloads routes and configuration; it doesn’t restore data you’ve used or renew your plan. If the update fails, check your subscription status in the panel, then retrieve your current subscription details there and replace the old configuration using the client’s import process. Updating and resetting aren’t the same. If the panel offers a subscription reset, read the notice first; you may need to replace the old link on all your devices. Don’t repeatedly reset your subscription to troubleshoot an ordinary connection issue, and never post the full link in a public forum.

First, make sure the panel and client are using the subscription for the same account, especially if your device has an old profile saved or you use multiple accounts. Then check your plan status and remaining data in the panel, followed by the client’s subscription update time and any import messages. Payment completion, plan activation, and the client loading the new configuration are separate steps, so a payment page alone doesn’t confirm everything is set up. If your panel shows an active plan but the client list is empty, update the subscription again or reimport the current configuration if needed. Save any custom rules before making changes. If routes still don’t appear, open a ticket with your platform, the step where the issue occurs, and the error message. Include a redacted screenshot, not your password or full subscription details.

A connected status usually means the client has established a connection; it doesn’t guarantee that a particular website is reachable. First, check whether regular websites load to distinguish a local network issue from a problem with a specific service. Then check whether the client’s system proxy is enabled or it has the network permissions required by your platform. On hotel or public Wi-Fi, complete that network’s own sign-in page too. Next, try another route and test the same webpage again. Avoid changing routes, rules, and browser settings all at once. If only one website fails, check its region requirements and any account messages. When reporting the issue, include the exact error, the client’s connection status, and the selected region; these details are more useful than simply saying it doesn’t work.

Apps handle network connections differently. Some don’t follow the system proxy, or your current routing rules may send them directly. Check whether the app was already running before you connected, and try closing and reopening it. Then review the client’s rules or connection logs to see how its requests are routed. If the client supports network interception mode, check the required permissions using the relevant guide. Don’t enable interception in multiple clients at the same time. Command-line tools, IDE extensions, and background processes may need their own proxy settings; browser access doesn’t mean they’re configured too. Network policies on company-managed devices may also affect interception. Follow your organization’s device requirements and save the original settings so you can restore them.

Keep the error message shown by the client and identify whether the link can’t be read, the configuration format is incompatible, or access was denied. Get your subscription details from the panel for your current account. Don’t use an old link forwarded in a chat, and make sure copying hasn’t added spaces or line breaks. Confirm that you downloaded the client from the panel and follow the import guide for your platform; configuration formats aren’t necessarily interchangeable between clients. If the subscription can’t be retrieved over the network, check your local connection and panel access before trying an update or reimport. Don’t keep adding unknown configurations. If you need help through a ticket, share the error text and a screenshot with sensitive details redacted. Don’t expose credentials in the link.

Switching networks changes your local connection path, so you may need to establish a new session. First, make sure the new network works. If public Wi-Fi requires a sign-in page, complete that first, then disconnect and reconnect to VPNWV. Test the same webpage again. If it still fails, try another route; you don’t need to delete your subscription right away. Check the client’s permissions and interception status after your device wakes from sleep, receives a system update, or changes network permissions. Avoid running multiple proxy clients at once, as their routing or system proxy settings may conflict. If the issue only occurs on a particular network, note the network type, what changed, and the client’s message in your ticket. Don’t share account details for the local network.

Keep your device, target app, and local network the same while comparing how different routes perform in the client. Start with other routes in the same region, then consider other regions allowed by the service you’re using. Loading a webpage, streaming content, and buffering video are different experiences; a successful client connection alone doesn’t tell you the speed. Pause downloads or sync tasks that are using your network, and check that your plan still has data available. IEPL, relay, and direct routes use different connection paths, but their labels don’t guarantee speed at any particular time. Note when the slowdown occurs, the selected region and route type, and how the app performs. Sharing those details in a ticket can help distinguish local congestion from a route issue.

These labels describe how a route is set up. An IEPL route uses a dedicated link, a relay route is forwarded through an intermediate node, and a direct route uses a direct path. Check the client list for the routes currently available. The labels don’t guarantee a fixed latency, bandwidth, or access to a particular service. Performance also depends on your local network, exit region, target service, and time of use. First choose a region that meets the target service’s requirements, then compare the available route types there. If a route doesn’t work well on your network, switching routes is often more useful than repeatedly changing client settings. See the route list and guides for more route-selection advice.

VPNWV covers 110+ countries and offers 240+ routes. The client’s current list shows the options available to you. Coverage describes the range of routes offered; it doesn’t mean every website allows access from every region or that all regions offer the same route types. Before using AI tools, work services, or streaming platforms, check their region and account requirements, then choose a suitable exit region. If your regular tasks require you to stay signed in, keep your network environment consistent and avoid switching regions repeatedly during a session. For ordinary web browsing, compare routes that suit your needs and judge them by whether the target page actually loads, not by geographic distance alone.

Not necessarily. Video buffering can also be caused by your local network, device decoding, app quality settings, or the streaming platform. Interrupted AI output may involve account permissions, service rate limits, or a long-lived connection being closed by an intermediate network. Check the error message first for region, account, or usage-limit issues, then try another route on the same device. For video, temporarily lower the quality to see if it helps. For an AI website, try a short request to check that output starts and finishes normally. Changing routes only changes the network path; it doesn’t replace the target service’s account requirements. If you need to investigate further, record how the website and app behave separately. For AI development use cases, see the AI access guide.

Monthly plans: ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data packages: ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. Monthly plan data resets each month on the date your plan starts, making these plans a fit for regular use. Data packages last until used and never expire, so they’re better if your usage varies. Before choosing, consider how long you expect to use the service and how much data activities such as video streaming and file transfers require. Don’t choose a tier based only on the number of devices. Device limits and data allowances are separate. See the plans page for full details; your panel shows your current plan and account status. A connected status in the client doesn’t confirm your plan status.

Monthly plan data resets on the day your plan starts, not on the first day of each calendar month. When checking your remaining data, also review your plan status and reset schedule in the panel rather than relying on the calendar month. If you upgrade mid-cycle, the price difference is converted into the remaining days. Check the order and confirmation screens in the panel for the exact change. Don’t assume the difference becomes extra data or starts a new full billing cycle. Before confirming a change, check the selected tier, amount, and account status. Afterward, check whether the client subscription needs updating. Data packages last until used and never expire, so monthly plan reset rules don’t apply to them. If something doesn’t look right, submit a ticket with your order details for review.

We support Alipay / WeChat Pay / USDT. Select a plan in the panel and pay using the method shown on the order page; the current order has the latest payment details. Don’t assume payment succeeded just because you were redirected, and don’t repeatedly create and pay for equivalent orders while the status is unconfirmed. If your plan doesn’t appear after payment, check your order history and account status, and make sure the payment was for the current account. Then reopen the panel and check again. If they still don’t match, open a ticket with the order ID, payment method, and a redacted payment receipt for review. Don’t submit your password, full subscription link, or unrelated payment details. Only use payment options shown in the panel.

VPNWV offers a 7-day no-questions-asked refund policy. To request a refund, sign in to the user panel, open a ticket, clearly state that you’re requesting a refund, and include enough order information to identify the purchase. See the Terms of Service for eligibility and instructions. If you’re also reporting a connection issue, include where it occurs and the error message. Make your request clear rather than combining it with a vague troubleshooting description. If support asks for more information, reply in the same ticket so details for one order aren’t scattered across multiple tickets. Refund status is based on ticket replies and order records; this page doesn’t promise a processing time not stated here. Redact unrelated sensitive information before sending, and never share your password or full subscription link.